Our policies.
Thoughtful care, clearly explained.

Booking & appointments

• Please book appointments at least 24 hours in advance.
• One same-day or impromptu booking may be accommodated per day, subject to availability.
• Please arrive at the agreed time and let us know as soon as possible if you are running late or need to reschedule.

Deposits, cancellations & no-shows

• A 70% deposit is required to secure an appointment.
• If a client does not attend their appointment without notice, the deposit is non-refundable.
• Clients who fail to attend a booked appointment without notice will not be permitted to book future appointments with Pawlished Groomers.
• Please contact us as early as possible if your plans change. Any rescheduling or cancellation arrangements must be confirmed with Pawlished Groomers.

Payment

For your convenience, we accept card, cash and bank transfer. All bank transfers must be completed and confirmed before any grooming service begins. If additional charges are required during the appointment, these must be settled by card before your pup is released. We will always communicate any applicable additional charges with you clearly.

Your pup’s health & comfort

• For the safety of all pets, vaccinations should be up to date, and clients should maintain appropriate flea and tick prevention and deworming.
• Please tell us about any known medical conditions, sensitivities, behavioural concerns or handling needs before grooming begins.
• We prioritise gentle handling and your pup’s comfort. If a service needs to be adjusted for safety or wellbeing, we will discuss this with you.

Matting & coat condition

We assess each pup’s coat before grooming and will gently dematt where it is safe and appropriate to do so. Additional dematting fees may apply depending on the severity and extent of the matting, as well as the condition of your pup’s skin and coat. If matting is too severe or dematting may cause discomfort or compromise your pup’s wellbeing, a shorter style or alternative approach may be recommended. Any additional charges or changes to the requested style will be discussed with you before we proceed.

Mobile grooming & collection arrangements

For house-call appointments, please ensure the agreed location is accessible and that water and electricity are available where required. If the setup is unsuitable, we will discuss an available alternative, such as drop-off or pick-up arrangements.